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Please use this identifier to cite or link to this item: http://hdl.handle.net/1860/534

Title: Cultural factors and knowledge management
Authors: Chintakovid, Thippaya
Sun, Xiaoning
Zhang, Qiping
Keywords: Knowledge management;Group dynamics;Cultural differences
Issue Date: 9-Sep-2005
Series/Report no.: IST Research Day 2005 posters;no. 419M
Abstract: Knowledge management systems alone would not guarantee the success of organizational knowledge management. One of the important practice in knowledge management is knowledge sharing. More importantly people’s attitudes towards knowledge sharing play an important role in organizational knowledge management. Previous studies have shown that group members’ relationships (in-group vs. out-group) influence people’s cooperative behavior (Chow et al, 2000, Wang & Yamagishi, 1999a). In addition factors such as family, hometown, shared school or company affiliation, and national culture define the boundaries of an in-group (Triandis et al. 1988). However, it is not clear which shared factor (same cultural background or same working experience) determines people’s attitudes towards knowledge sharing in a global working environment. In this study, a set of questionnaires measuring cultural values and personal values, and scenarios engendering different types of in-group-out-group relationships among group members were conducted with 197 Chinese undergraduate students and 111 American undergraduate students. The results showed that same working experience between group members is more important than same cultural background in determining people’s attitudes towards knowledge sharing. This suggests that global organizations should focus on building community of practice rather than a localization approach in designing knowledge management systems and practice.
URI: http://hdl.handle.net/1860/534
Appears in Collections:Research Day Posters (IST)

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