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Please use this identifier to cite or link to this item: http://hdl.handle.net/1860/3429

Title: What is a Library Courtesy Clerk?
Authors: Mizelle, Adam
Keywords: courtesy;noise policy;cell phones;food policy
Issue Date: 25-Mar-2011
Abstract: This is a first-hand case study of two years’ experience for Hagerty Library’s Courtesy Clerk. This position is charged with maintaining a safe, pleasant, and comfortable study environment, and began at a time when widespread eating in Hagerty was causing problems. Included are details on how this culture was changed through the use of positive language, sign placement, enforcement, and progressive discipline.
Description: Presented at ACRL 2011, Philadelphia, Friday, April 1, 2011.
Dedicated to the memory of Dorothy Schwartz
URI: http://hdl.handle.net/1860/3429
Appears in Collections:Library Staff Research and Publications

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