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What is a Library Courtesy Clerk?
Please use this identifier to cite or link to this item:
http://hdl.handle.net/1860/3429
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| Title: | What is a Library Courtesy Clerk? |
| Authors: | Mizelle, Adam |
| Keywords: | courtesy
noise policy
cell phones
food policy |
| Issue Date: | 25-Mar-2011 |
| Abstract: | This is a first-hand case study of two years’ experience for Hagerty Library’s Courtesy Clerk. This position is charged with maintaining a safe, pleasant, and comfortable study environment, and began at a time when widespread eating in Hagerty was causing problems. Included are details on how this culture was changed through the use of positive language, sign placement, enforcement, and progressive discipline. |
| Description: | Presented at ACRL 2011, Philadelphia, Friday, April 1, 2011.
Dedicated to the memory of Dorothy Schwartz |
| URI: | http://hdl.handle.net/1860/3429 |
| Appears in Collections: | Library Staff Research and Publications
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