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What is a Library Courtesy Clerk?
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|Title: ||What is a Library Courtesy Clerk?|
|Authors: ||Mizelle, Adam|
|Keywords: ||courtesy;noise policy;cell phones;food policy|
|Issue Date: ||25-Mar-2011|
|Abstract: ||This is a first-hand case study of two years’ experience for Hagerty Library’s Courtesy Clerk. This position is charged with maintaining a safe, pleasant, and comfortable study environment, and began at a time when widespread eating in Hagerty was causing problems. Included are details on how this culture was changed through the use of positive language, sign placement, enforcement, and progressive discipline.|
|Description: ||Presented at ACRL 2011, Philadelphia, Friday, April 1, 2011.|
Dedicated to the memory of Dorothy Schwartz
|Appears in Collections:||Library Staff Research and Publications|
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