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Please use this identifier to cite or link to this item: http://hdl.handle.net/1860/3402

Title: Quality of public sector website and its impact on citizen involvement
Authors: Zaman, Maliha
Keywords: Management;Internet in public administration;Local government--Citizen participation
Issue Date: 15-Nov-2010
Abstract: The primary purpose of this dissertation study is to develop and test a model that examines the quality of a public sector website (PSW) and its influence on citizen’s intention to be involved in the governing process. PSW quality was first evaluated using a new construct, e-CiRM, developed in this study. The construct was developed by identifying dimensions from multi-discipline of theories and used to rate over 400 county websites. A 2X2 quasi-experiment was used to test the research model which was based on the Expectation Disconfirmation Theory. The results from the 159 usable data points indicate that the quality of a PSW is critical to citizen’s satisfaction. Furthermore, citizen’s satisfaction mediates the relationship between disconfirmation and the dependent variables; intention to be involved, internal and external political efficacy. The study showed that regardless of citizen’s expectation of a PSW, it was the actual performance that had a significant influence on their wish to be involved
URI: http://hdl.handle.net/1860/3402
Appears in Collections:Drexel Theses and Dissertations

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