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Please use this identifier to cite or link to this item: http://hdl.handle.net/1860/2613

Title: Whatever happened to "always cite the source?" a study of source citing and other issues related to telephone reference
Authors: Agosto, Denise E.
Anderton, Holly
Issue Date: 2007
Publisher: American Library Association
Citation: Reference & User Services Quarterly, 47(1): pp. 44-54.
Abstract: This article presents a study of source citing in telephone reference service at the twenty-five largest public library systems in the United States and Canada. The results showed that in eighty-six out of the 125 total reference transactions analyzed (68.8 percent of the cases), respondents gave no sources for their answers. The article also discusses a number of additional issues uncovered during the study that are not related to source citing but that have important itnplications for reference services. The authors conclude that best reference practices are not being followed in many instances of public library telephone reference, and they close with a number of simple suggestions for improving telephone, face-to-face, and digital reference services.
URI: http://hdl.handle.net/1860/2613
Appears in Collections:Faculty Research and Publications (IST)

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