|
iDEA: Drexel E-repository and Archives >
Drexel Academic Community >
Bennett S. LeBow College of Business >
Department of Management >
Faculty Research and Publications (Management) >
Investigating postadoption utilization: an examination into the role of interorganizational and technology trust
Please use this identifier to cite or link to this item:
http://hdl.handle.net/1860/2540
|
| Title: | Investigating postadoption utilization: an examination into the role of interorganizational and technology trust |
| Authors: | Lippert, Susan K. |
| Keywords: | Organizational Trust And Technology Trust
Postadoption Behavior
Structural Equation Modeling
Supply Chains
Technology Acceptance Model (TAM)
Technology Adoption
Utilization |
| Issue Date: | Aug-2007 |
| Publisher: | Institute of Electrical and Electronics Engineers (IEEE) |
| Citation: | IEEE Transactions on Engineering Management, 54(3): pp 468-483. |
| Abstract: | Grounded in the technology acceptance model
(TAM), this study examines the influence of technology trust and
interorganizational trust on postadoption utilization. This study
extends the innovation diffusion literature by drawing upon past
diffusion research and considering trust-based determinants in facilitating
technology usage. Field interviews were conducted to develop
an understanding of the user population and the unique
challenges the individuals experienced while working with the new
system. The results of the interviews enabled the author to identify
which variables to investigate further through the use of a survey
data collection protocol. In the present study, 273 first-tier supply
chain members of the second-largest U.S. automotive service-parts
logistics operation, who were recently introduced to a new supply
chain management technology, were surveyed. Using a structural
equation model, nine hypotheses were tested. As hypothesized, an
individual’s technology trust and interorganizational trust have an
effect on perceived ease of use and perceived usefulness, which further
influence postadoption technology utilization behavior. The
results suggest that even in supply chains where usage is mandated,
the presence of technology and interorganizational trust
can increase individual utilization of new technologies. Implications
of this study along with suggestions for future research are
provided. |
| URI: | http://dx.doi.org/10.1109/TEM.2007.900792
http://hdl.handle.net/1860/2540 |
| Appears in Collections: | Faculty Research and Publications (Management)
|
Items in iDEA are protected by copyright, with all rights reserved, unless otherwise indicated.
|
www.drexel.edu
