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Distributed knowledge coordination across virtual organization boundaries
Please use this identifier to cite or link to this item:
http://hdl.handle.net/1860/2007
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| Title: | Distributed knowledge coordination across virtual organization boundaries |
| Authors: | Gasson, Susan
Elrod, Edwin M. |
| Keywords: | Distributed Knowledge Coordination
Boundary-Spanning Collaboration
Knowledge Management
Group Memory
Bridging Operations
Wicked Problem-Solving |
| Issue Date: | 2006 |
| Citation: | Paper presented at The International Conference of Information Systems (ICIS), in Milwaukee, WI. |
| Abstract: | This paper examines boundary-spanning knowledge-coordination in the definition of information
systems by the e-Commerce systems group for a global service consultancy. We report on the
findings of an eighteen-month field study to investigate distributed and virtual knowledge
coordination across organizational boundaries. Our study reveals multiple ways in which
knowledge is coordinated by means of a web of functional and domain-expert roles, distributed
knowledge-resources, and imposed or negotiated procedures. We identify a “problemcoordination
distance” that relates to the organizational-span of coordination and the type of
problems to be resolved. We observe that different forms of group memory are used to manage
boundary-spanning collaboration according to three degrees of problem-coordination-distance.
These findings are related to the potential use of knowledge management systems to support
boundary-spanning coordination for enterprise managers in virtual organizations. |
| URI: | http://hdl.handle.net/1860/2007 |
| Appears in Collections: | Faculty Research and Publications (IST)
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