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Please use this identifier to cite or link to this item: http://hdl.handle.net/1860/1988

Title: A framework for behavioral studies of social cognition in information systems
Authors: Gasson, Susan
Keywords: Social Cognition;Technological Frames;Mental Models;IS Design;Sensemaking;Improvisation
Issue Date: Apr-2004
Citation: Paper presented at ISOneWorld Conference, Las Vegas, NV.
Abstract: This paper examines framing processes in organizational information system definition, acquisition and use. Three theoretical lenses of social cognition are required to understand how individuals and groups frame IS problems and solutions. These are: (i) socially-situated cognition, (ii) socially-shared cognition, and (iii) distributed cognition. These three perspectives are often conflated in studies of that study mental models or framing in an IS context. The separation of analytical "levels" reveals different interiors of the "black box" of organizational IS design and adaptation, which are not well understood. In particular, this methodological framework highlights different assumptions concerning whether mental models are static or dynamic, and whether cognition is a property of individuals, groups, or technological systems.
URI: http://hdl.handle.net/1860/1988
Appears in Collections:Faculty Research and Publications (IST)

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